Delete your Kinetix Fit account or data

Last updated: 2 October 2026

In the app (quickest)

1. Open Kinetix Fit and go to the Account tab.
2. Open Your data & privacy, then tap Delete account or data.
3. Choose one of two options:
   • Delete my data, keep my account. Everything below is deleted, but your login stays, so you can sign in again with the same email and start fresh.
   • Delete my account and all my data. Everything below is deleted and your account is closed. You'd need to sign up again to use Kinetix Fit.
4. Confirm. Deleting is immediate and can't be undone.

By email

Email info@kinetixfit.co.uk from the email address you signed up with, saying whether you want your account and data deleted or only your data. We reply to confirm and complete it within one month, and usually much sooner.

What is deleted

• Your account (when you choose to delete the account) and sign-in details.
• Your profile: name, email, height, weight, age, sex, goal, allergens and preferences.
• Your food log and saved foods, water log, workouts, morning check-ins and streaks.
• Your gut checks and period (cycle) data.
• Your health readings synced to us from Apple Health or Health Connect, and the short-lived copies we keep to check quests.
• Your points, XP, quest claims and rewards history, and our audit and donation records for your account.
• Your early access sign-up, if you joined the list on our website.
• Your subscription record with our billing provider, RevenueCat (when you delete the account), and the name of the person who used a promo code.
• Everything stored on your phone by the app, and your reminders and home-screen widget data.

What is not deleted, and for how long

• Short-lived usage counters (for example, how many scans you did today, or whether you had this month's voucher). They hold only numbers, contain no health or meal details, and expire on their own within 35 days. We keep them so that fraud and abuse limits, like one voucher a month, can't be reset by deleting and re-creating an account.
• Your subscription. Deleting your account does not cancel a Kinetix Fit Plus subscription bought through the App Store or Google Play. Cancel it in your store's subscription settings so you aren't charged again.
• Voucher orders. If you redeemed a coffee voucher, our rewards provider (Tremendous) holds its own record of that order under its own privacy policy.
• Backups. Any backup copies held by our infrastructure providers are overwritten on their normal schedule, within 30 days.
• Anything we must keep by law, such as accounting records, only for as long as the law requires.

See our Privacy Policy for how we handle your data, and your other rights.